Shipping & Delivery
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If your order is placed by 10 am AEST, in most cases, it will be dispatched same day (excludes weekends and public holidays). In the event of any delays, you will be notified by our Customer Service team.
The average delivery times for Standard delivery are:
- 4-7 Business days for Australian wide including most country areas
- 7-10 Business days for WA country, far North QLD and most of NT, outside Alice Springs and Darwin.
Read more here
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FREE DELIVERY within Australia for all orders $149 or over!
Standard rates are $12.95 for shipping for orders under $149.
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FREE DELIVERY within Australia for all orders $149 or over!
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Yes, we also ship to Pacific Islands and Singapore.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.Read more here
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Once your order leaves our warehouse and is in the hands of Australia Post, you'll receive an email with your tracking number. The tracking number is your best source of information for where your order currently is, but if it's taking much longer than expected or Australia Post can't answer your questions, feel free to contact us and we can take a look!
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Once your order has been confirmed, it's not currently possible for you to change it prior to dispatch. You have an option to cancel but you need to be quick about it. Please contact Customer Service immediately, and they will do their best to fulfil your request. We cannot promise that they will be able to cancel the delivery if you have already received an e-mail confirmation stating that your order has already been shipped.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify ASAP of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Returns & Refunds
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You have the flexibility to exchange or return any item due to a change of mind within 30 days of receiving the product, provided it is in its original condition—unused, with the original packaging and tags intact.
EXCHANGE PROCESS: If you wish to exchange your purchase for a product of equal value, kindly specify your request on the returns form. Allow up to 5 business days for processing and an additional 3-5 business days for delivery. For exchanges of different product values, please contact our Customer Service team at support@gearsupply.com.au.
read more here -
You have the flexibility to exchange or return any item due to a change of mind within 30 days of receiving the product, provided it is in its original condition—unused, with the original packaging and tags intact.
EXCHANGE PROCESS: If you wish to exchange your purchase for a product of equal value, kindly specify your request on the returns form. Allow up to 5 business days for processing and an additional 3-5 business days for delivery. For exchanges of different product values, please contact our Customer Service team at support@gearsupply.com.au.
read more here
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You are responsible for shipping charges for exchanges. If urgency is paramount, we recommend repurchasing to secure stock promptly and processing the original purchase as a return for credit or refund.
read more here